Returns + Exchanges

Effective Date: July 1 , 2026

We want customers to have clear information about their purchase and the options available if a product does not meet their expectations.

1. Return Period

Most eligible products purchased directly through our website may be returned within 30 days of delivery.

The return period begins on the date the carrier records the package as delivered.

Items must meet the eligibility requirements described below.

2. Return Eligibility

To qualify for a return, an item generally must be:

• Unused or in like-new condition
• Unmodified
• Returned with all original parts and accessories
• Returned with applicable manuals, inserts, or product materials
• Returned in its original packaging when reasonably required
• Purchased directly through our website

Products that have been assembled, installed, altered, damaged through misuse, or significantly used may not qualify for a standard return.

3. Products That May Not Be Returnable

Certain products may be excluded from returns because of their nature or condition.

These may include:

• Final Sale items
• Gift cards
• Products specifically identified as non-returnable
• Certain bedding or hygiene-sensitive products
• Mattresses or other products whose original protective packaging has been opened
• Products that have been modified or customized
• Products purchased from an unauthorized third-party seller

Additional restrictions may apply to certain products and will be disclosed on the applicable product page when appropriate.

4. Mattresses and Sealed Products

Some mattresses and other products are shipped in sealed protective packaging.

For products subject to sealed-packaging requirements, the packaging must remain unopened and intact for the product to qualify for a standard return.

Once a sealed mattress or similar product has been opened, the item may no longer qualify for a standard change-of-mind return, except where required by law or where the product is defective.

5. Exchanges

Eligible products may generally be exchanged once for another available item, subject to product availability.

An exchange may be subject to the same condition and packaging requirements as a return.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact customer service as soon as reasonably possible.

We may request:

• Order information
• Photographs of the product
• Photographs of the packaging
• A description of the issue
• Photographs of missing or damaged components

Depending on the circumstances, we may provide replacement parts, a replacement product, repair assistance, or another appropriate resolution.

For products that are damaged during transit, please retain the original packaging until the issue has been reviewed.

7. Replacement Parts

For furniture products, certain issues may be resolved by replacing an individual component rather than returning the complete product.

Where replacement parts are available, we may provide replacement components and instructions to address the issue.

Replacement-part availability may vary by product, model, and inventory.

8. Return Shipping

Return shipping responsibility depends on the reason for the return and the applicable return program.

If a return is requested because of a change of mind, preference, incorrect selection, or another non-defective reason, the customer may be responsible for applicable return shipping or handling costs unless otherwise stated.

If an item is defective, damaged in transit, or incorrectly shipped, we will review the situation and determine the appropriate return or replacement arrangement.

9. Return Authorization

Returns must be initiated through our designated return process before being shipped.

Unauthorized returns may experience processing delays and may not be eligible for a refund until the return can be properly identified and reviewed.

Please do not send merchandise to an address obtained from an unrelated source.

10. Refunds

Once an eligible return is received and inspected, the refund will generally be issued to the original payment method.

Inspection may take several business days after the returned product reaches our facility.

After a refund is issued, the time required for the funds to appear in your account depends on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.

11. Promotions and Bundles

If a product was purchased as part of a bundle or promotional offer, returning one item may affect the promotional discount applied to the remaining items.

The value of a discount may be recalculated where necessary so that the final refund accurately reflects the products retained.

12. Gifts

If an eligible product was received as a gift, the available refund method may depend on the circumstances of the return.

Where appropriate, gift returns may be issued as store credit rather than returned to the original purchaser’s payment method.

13. Final Sale Products

Products clearly identified as Final Sale are not eligible for standard returns or exchanges unless the item is defective or another remedy is required by applicable law.

14. Retail Purchases

Products purchased from another retailer must generally be returned directly to the retailer from which they were purchased.

The retailer’s return policy will apply to those transactions.