Shipping

Effective Date: July 1 , 2026

We provide shipping information at checkout based on the products in your order, destination, available delivery services, and other applicable factors.

1. Shipping Areas

Our standard online store shipping service is intended primarily for customers within the United States.

Certain destinations may have shipping restrictions or may not be eligible for delivery.

Available destinations and shipping options are displayed during checkout where applicable.

2. Order Processing

Most orders require processing time before they are transferred to the shipping carrier.

Processing time may vary depending on:

• Product type
• Warehouse location
• Order volume
• Product availability
• Seasonal demand
• Special delivery requirements

For furniture and other large products, additional handling time may apply.

3. Estimated Delivery Times

Estimated delivery dates or time ranges are provided for planning purposes only.

Small-parcel products may generally arrive within approximately 1–3 business days after processing.

Large furniture shipments may require approximately 1–2 weeks, depending on the product, carrier, destination, and delivery service.

Some specialty or room-of-choice services may require additional time.

These estimates are not guaranteed delivery dates.

4. Shipping Methods

Depending on the products ordered and the destination, shipments may be delivered through parcel carriers or freight carriers.

Available methods may include:

• Standard parcel delivery
• Large-parcel freight delivery
• Room-of-choice delivery
• White-glove or enhanced delivery service where available

The available service and applicable cost will be shown at checkout when required.

5. Large and Oversized Products

Certain furniture products require specialized transportation because of their size or weight.

Oversized items may be subject to:

• Additional delivery fees
• Freight delivery
• Appointment scheduling
• Room-of-choice delivery
• Special handling requirements

Specific delivery details may be displayed on the applicable product page or during checkout.

6. Multiple Shipments

Items within the same order may ship separately.

This may happen because products are stored at different warehouses or require different transportation methods.

You may receive multiple tracking numbers and deliveries for a single order.

7. Tracking

When your order is transferred to the carrier, tracking information will generally be sent to the email address associated with the order.

Tracking information may not become active immediately after it is created.

If tracking information has not been received after a reasonable processing period, please contact customer service for assistance.

8. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Once an order has entered the shipping process, we may not be able to change the delivery address or redirect the shipment.

Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

9. Delivery Appointments

Certain large or oversized products require scheduled delivery.

The carrier may contact the recipient to arrange an appropriate delivery time.

Someone may need to be available at the delivery address depending on the service selected.

10. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

• Severe weather
• Carrier delays
• Transportation disruptions
• Natural disasters
• High seasonal volume
• Incorrect address information
• Customs or governmental restrictions
• Other events beyond our control

A delay does not automatically constitute a failure to fulfill an order.

11. Damaged Shipments

If a shipment arrives visibly damaged, please document the condition of the package and product when possible.

Photographs of the shipping carton, labels, protective packaging, and damaged product may be requested to assist with the claim process.

Please retain the packaging until the issue has been resolved.

12. Lost or Stolen Packages

If tracking shows that a parcel was delivered but you cannot locate it, please first check the delivery area and contact the carrier when appropriate.

We will reasonably assist with delivery investigations, but responsibility for a package may depend on the circumstances and applicable carrier procedures.

13. Order Cancellation

Because orders may enter fulfillment shortly after being placed, cancellation is not guaranteed.

If you need to request cancellation, contact customer service as soon as possible.

If an order has already entered fulfillment or shipped, it may need to be handled under the applicable return policy.

14. Shipping Charges

Shipping charges, when applicable, will be displayed during checkout before the order is finalized.

Shipping rates may vary by product, destination, delivery method, order size, and other logistical factors.

Any promotional free-shipping offer is subject to the terms displayed when the offer is presented.

Last Updated: July 1 , 2026